Terms of service

Email: salonshopnl@gmail.com
Website: www.salonshop.nl

Article 1 - Definitions

1. Salon Shop: Vibo Trend, established in Spijkenisse, Chamber of Commerce number 63352958.
2. Customer: the person with whom Salon Shop has entered into an agreement.
3. Parties: Salon Shop and the Customer jointly.
4. Consumer: a Customer who is also a private individual acting for personal purposes.

Article 2 - Applicability

1. These terms and conditions apply to all quotations, offers, services, orders, agreements, and deliveries of products or services provided by or on behalf of Salon Shop.
2. Salon Shop and the Customer may only deviate from these terms if agreed in writing.
3. The applicability of the Customer’s or third-party general terms and conditions is explicitly excluded.

Article 3 - Prices

1. Prices are in euros, including VAT and excluding any additional charges such as administration or shipping costs, unless agreed otherwise in writing.
2. Salon Shop may change the prices of its services and products at any time, including those shown on the website or in other communications.
3. Unforeseen cost increases of products or components thereof may result in a price increase.
4. The Consumer has the right to cancel the agreement in the event of a price increase as stated in paragraph 3, unless the increase results from a legal provision.

Article 4 - Samples and Models

1. If the Customer receives a sample or model, this is merely an indication of the nature of the product, unless explicitly agreed otherwise in writing.

Article 5 - Payments and Terms

1. Salon Shop may require a deposit of up to 50% of the agreed amount upon entering into the agreement.
2. The Customer must pay the remaining balance after delivery.
3. Payment terms set by Salon Shop are strict deadlines. Failure to pay on time results in default without notice being required.
4. Salon Shop may condition delivery on immediate payment or request security for the full amount.

Article 6 - Right of Reclamation

1. If the Customer is in default, Salon Shop may reclaim unpaid delivered products.
2. Reclamation is done through written or electronic notice to the Customer.
3. Upon notice, the Customer must immediately return the relevant products unless agreed otherwise.
4. The Customer bears the return costs.

Article 7 - Right of Withdrawal

1. The Consumer may cancel an online purchase within 14 days without giving a reason, unless:
   • the product has been used
   • it concerns perishable goods like food or flowers
   • the product is custom-made or personalized
   • it concerns non-returnable items for hygiene reasons (e.g. underwear, swimwear)
   • the seal is broken on media such as DVDs or CDs
   • it concerns lodging, travel, catering, leisure services, or similar
   • it is a single newspaper or magazine
   • the Consumer waived their withdrawal right
2. The 14-day period starts:
   • the day after receiving the final product or part of the order
   • upon confirmation of accessing digital content online
3. To withdraw, the Consumer must email salonshopnl@gmail.com, optionally using the withdrawal form available on the website.
4. The product must be returned within 14 days after the withdrawal notice.
5. If not returned on time, the withdrawal right expires.

Article 8 - Reimbursement of Delivery Costs

1. Salon Shop will refund any delivery costs if the full order is returned on time and in original condition.
2. Costs are only reimbursed if the entire order is returned in original packaging and condition.

Article 9 - Return Shipping Costs

1. If the Consumer invokes the right of withdrawal but does not return the full order on time, they bear the return costs.

Article 10 - Right of Suspension

1. Unless the Customer is a Consumer, they waive the right to suspend obligations under this agreement.

Article 11 - Right of Retention

1. Salon Shop may retain Customer property until outstanding invoices are paid, unless sufficient security is provided.
2. This applies to past due payments as well.
3. Salon Shop is not liable for damage resulting from exercising the right of retention.

Article 12 - Set-off

1. Unless the Customer is a Consumer, they waive the right to offset debts against claims on Salon Shop.

Article 13 - Retention of Title

1. Salon Shop retains ownership of products until full payment is received, including for breaches of agreement.
2. Until that time, Salon Shop may repossess the goods.
3. Before full ownership is transferred, the Customer may not sell, pledge, or otherwise encumber the goods.
4. If repossessed, Salon Shop may claim damages, lost profits, and interest.

Article 14 - Delivery

1. Delivery is subject to availability.
2. Default delivery location is Salon Shop unless agreed otherwise.
3. Online orders are delivered to the address provided by the Customer.
4. Failure to pay allows Salon Shop to suspend its obligations.
5. Delayed payment constitutes creditor default and cannot be used to claim late delivery.

Article 15 - Delivery Time

1. Delivery times are indicative unless explicitly agreed otherwise in writing.
2. The term starts once the order process is complete and confirmed.
3. No compensation is due for late delivery unless agreed otherwise or after a 14-day written notice period.

Article 16 - Actual Delivery

1. The Customer must ensure actual delivery is possible on time.

Article 17 - Shipping Costs

1. The Customer bears transport costs unless otherwise agreed in writing.

Article 18 - Packaging and Shipment

1. If packaging is opened or damaged, the Customer must have this noted by the carrier before accepting the delivery. Failure to do so releases Salon Shop from liability.
2. If the Customer arranges transport, visible damage must be reported prior to shipping.

Article 19 - Storage

1. Delays in product acceptance shift the risk of quality loss to the Customer.
2. Early or late acceptance costs are borne by the Customer.

Article 20 - Warranty

1. Warranty applies only to manufacturing, construction, or material defects.
2. Warranty excludes:
   • normal wear and tear
   • damage due to accidents
   • damage due to alterations
   • negligence or improper use
   • uncertain defect origins
3. Risk of loss or theft transfers upon delivery or transfer of possession.

Article 21 - Indemnification

1. The Customer indemnifies Salon Shop against third-party claims relating to the delivered products or services.

Article 22 - Complaints

1. The Customer must inspect goods or services for defects promptly.
2. Any defects must be reported within one month (or within 2 months for Consumers).
3. The Customer must describe the defect in detail and prove the complaint relates to the agreement.

Article 23 - Notice of Default

1. Must be submitted in writing.
2. The Customer is responsible for ensuring Salon Shop receives it on time.

Article 24 - Customer Liability

1. If multiple Customers enter into an agreement, all are jointly and severally liable.

Article 25 - Salon Shop Liability

1. Salon Shop is only liable for intent or gross negligence.
2. Liability is limited to direct damages related to the agreement.
3. Salon Shop is not liable for indirect damages such as lost profits.
4. Liability is limited to the insured amount or the relevant invoice value.
5. Images, descriptions, and illustrations are indicative only and not grounds for claims.

Article 26 - Limitation Period

1. All claims expire 12 months after the triggering event, unless otherwise provided by law.

Article 27 - Termination

1. The Customer may terminate the agreement if Salon Shop materially breaches it, unless the breach is minor.
2. Termination requires prior notice of default if performance is still possible.
3. Salon Shop may terminate if the Customer breaches the agreement or gives grounds to suspect non-compliance.

Article 28 - Force Majeure

1. Force majeure excuses Salon Shop from liability under article 6:75 of the Dutch Civil Code.
2. Examples include:
   • civil unrest or natural disasters
   • failures of suppliers or transporters
   • utility or IT failures
   • computer viruses
   • strikes
   • governmental actions
   • transport issues
   • severe weather
   • work stoppages
3. Obligations are suspended during force majeure.
4. If it lasts 30+ days, either party may terminate the agreement in whole or in part.
5. No compensation is due in force majeure, even if Salon Shop benefits.

Article 29 - Contract Amendments

1. The agreement may be modified by mutual consent if necessary for execution.

Article 30 - Changes to Terms

1. Salon Shop may amend these terms.
2. Minor changes may be made at any time.
3. Major changes will be discussed with the Customer.
4. A Consumer may cancel the agreement in case of significant changes.

Article 31 - Transfer of Rights

1. The Customer may not transfer rights without written permission from Salon Shop.
2. This clause has proprietary effect under article 3:83 paragraph 2 of the Dutch Civil Code.

Article 32 - Invalidity or Nullification

1. If any clause is invalid or void, the rest remain unaffected.
2. The invalid clause will be replaced by one closest in meaning and intent.

Article 33 - Governing Law and Jurisdiction

1. These terms are governed by Dutch law.
2. The court in the district of Salon Shop’s establishment has exclusive jurisdiction, unless the law states otherwise.

Prepared on May 1, 2025.